We are still seeing high volumes of tel calls and consultations and wonder how other practices are managing regards charging for these Obviously very convenient for patients AND saves us footfall and time There is a bit of push back from the Public to paying in full for this service How are other practices doing ? Gavin

We’ve always charged full price for phone calls with the result that we now do very few. We’re mostly face to face, well, being masks which was established before Halloween. The majority of patients arrive with no masks. I’ve offered them used ones but they don’t seem too keen on that arrangement. If Covid didn’t exist then a used one wouldn’t matter…. Alan On Mon 3 Oct 2022 at 07:51, Gavin Maguire <gavin.maguire@centrichealth.ie> wrote: > We are still seeing high volumes of tel calls and consultations and wonder > how other practices are managing regards charging for these > Obviously very convenient for patients AND saves us footfall and time > There is a bit of push back from the Public to paying in full for this > service > How are other practices doing ? > > Gavin > _______________________________________________ > Gpdiscussion mailing list -- gpdiscussion@centricgpforum.com > To unsubscribe send an email to gpdiscussion-leave@centricgpforum.com >

We had reduced phone charges during early covid and then full rate in Nov 21. We give them the options. Some happy with telephone call and the convenience that come with it. There was initial push back but not anymore and people are happy with the service that we provide. We still have telephone calls and we try and manage it as best as we can…. > On 3 Oct 2022, at 14:05, alan moran <mosesmoran@gmail.com> wrote: > >  > We’ve always charged full price for phone calls with pthe result that we now do very few. We’re mostly face to face, well, being masks which was established before Halloween. > The majority of patients arrive with no masks. I’ve offered them used ones but they don’t seem too keen on that arrangement. If Covid didn’t exist then a used one wouldn’t matter…. > Alan > >> On Mon 3 Oct 2022 at 07:51, Gavin Maguire <gavin.maguire@centrichealth.ie> wrote: >> We are still seeing high volumes of tel calls and consultations and wonder how other practices are managing regards charging for these >> Obviously very convenient for patients AND saves us footfall and time >> There is a bit of push back from the Public to paying in full for this service >> How are other practices doing ? >> >> Gavin >> _______________________________________________ >> Gpdiscussion mailing list -- gpdiscussion@centricgpforum.com >> To unsubscribe send an email to gpdiscussion-leave@centricgpforum.com > _______________________________________________ > Gpdiscussion mailing list -- gpdiscussion@centricgpforum.com > To unsubscribe send an email to gpdiscussion-leave@centricgpforum.com

Think Reception can explain that they are getting a consultation & if examn required same/ next day , that is included on the phone consultation fee. Think there will always be pushback when it comes to paying for a "caring" service that people often need more than want ... ! Think worth sticking to your guns so that medical professionalism continues to be valued ,especially as in comparison to fees charged by other other professions We experiencing alot less grumbling now , especially with pre-paid consultations... Regards ________________________________ From: Kandan <nasilemak1978@gmail.com> Sent: Monday, October 3, 2022 2:39 PM To: Centric GP Forum <gpdiscussion@centricgpforum.com> Subject: Centric GP Forum Re: Telephone Consultations We had reduced phone charges during early covid and then full rate in Nov 21. We give them the options. Some happy with telephone call and the convenience that come with it. There was initial push back but not anymore and people are happy with the service that we provide. We still have telephone calls and we try and manage it as best as we can…. On 3 Oct 2022, at 14:05, alan moran <mosesmoran@gmail.com> wrote:  We’ve always charged full price for phone calls with pthe result that we now do very few. We’re mostly face to face, well, being masks which was established before Halloween. The majority of patients arrive with no masks. I’ve offered them used ones but they don’t seem too keen on that arrangement. If Covid didn’t exist then a used one wouldn’t matter…. Alan On Mon 3 Oct 2022 at 07:51, Gavin Maguire <gavin.maguire@centrichealth.ie<mailto:gavin.maguire@centrichealth.ie>> wrote: We are still seeing high volumes of tel calls and consultations and wonder how other practices are managing regards charging for these Obviously very convenient for patients AND saves us footfall and time There is a bit of push back from the Public to paying in full for this service How are other practices doing ? Gavin _______________________________________________ Gpdiscussion mailing list -- gpdiscussion@centricgpforum.com<mailto:gpdiscussion@centricgpforum.com> To unsubscribe send an email to gpdiscussion-leave@centricgpforum.com<mailto:gpdiscussion-leave@centricgpforum.com> _______________________________________________ Gpdiscussion mailing list -- gpdiscussion@centricgpforum.com To unsubscribe send an email to gpdiscussion-leave@centricgpforum.com Disclaimer: This e-mail and any attachments including voice attachments may contain confidential, personal, sensitive, proprietary or legally privileged information. Anyone who is not the intended recipient should not use or open the document. Any information or voice recording used within this document or e-mail should not be forwarded to any other legal person or organisation or posted on any social media platform as to do so would be in breach of privacy and data protection legislation. If you have erroneously received this email or document, please delete immediately and notify the sender. If you have received this e-mail or documentation where there is a precise reason to forward to a third party, all rules regarding privacy and data protection should be followed. You will be liable for a third party breach.The recipients acknowledge that Centric Health or associated companies are unable to exercise control to ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmission and further acknowledge that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Centric Health.