There is an additional component that I did not describe yesterday. A small number of referrals are actually not delivered and they appear in a different colour like this [cid:image001.png@01D7D6E1.E0E971A0] And you get this message at the bottom when they are highlighted [cid:image002.png@01D7D6E1.E0E971A0] These are obviously important. Go into the chart and resubmit like this, which doesn't always work and you might have to do it over from scratch. [cid:image003.png@01D7D6E2.6B7DF9D0] Michael